Yesterday I had an interesting meeting with my good friend Warren Cass, the founder of Business Scene, discussing what type of speakers audiences were wanting to hear at networking events and business conferences.

My contribution, as a business speaker, was that I’ve noticed that audiences have changed what they are wanting to hear from the stage. I’ve detected that audiences are no longer willing to listen to the motivational speaker
encouraging the audience to “Do it like I did” or the “How to
improve…” talk or even worse the “I’ve written a book you’ll love to
buy” talk. Instead they are wanting information that’ll help them, and their business teams, survive and even prosper in the future and through these difficult times.

The future of speaker’s keynotes
I predict that the during 2012 people will be wanting to hear speakers offer an opinion on what the future holds, practical tips on how to survive the economic downturn and how teams can be made more efficient and profitable. That’s not to say that people want to be bored to death or filled with statistics, they won’t put up with that either! The talks will have to be entertaining, energetic and full of information. An interesting time for the future of the conference speaker and for those booking them for their audiences.

Yesterday I blogged on Simon Swan’s article in the latest edition of Management Today and got quite a reaction. A whole load of people, shocked at the costs to their business, contacted me with questions and to discuss team restructures. They ranged from large businesses with a number of teams to a small company of four considering expanding to a team of just five people.

Not so boring stats
All of them were shocked to hear the answers to the “INfrequently asked questions”.
that business never asks*:

• What percentage of new hires fail within two years of appointment?
  A: 40%
• What % or restructured teams fail to meet objectives?
  A: 42%
• What % of projects are completed to time, budget and specification?
  A: 28%

But it doesn’t have to be like this and I talked through my callers an eighteen minute SKYPE call when I explained how to reduce the risks of new hire and team failure…easily.
They’ve urged me to offer the same eighteen minutes to my SKYPE contacts (stephenharvarddavis) and I thought I would offer this to my blog readers and at no charge.

If you want to take me up on this then email me at Stephen@assimilating-talent.com so that we can arrange a mutually convenient time for a SKYPE call.
For the moment I’m restricting this to the first ten respondents and during the next seven days so don’t let time pass if you want to take me up on the offer

* Stats from various sources including Fortune Magazine and HBR

Did you see Simon Swans article in the latest edition of Management Today*? Simon talks about the importance of interviewing and quotes Harvard University research that says that new hire failure costs can amount to five times salary. I thought the costs understated and suspect that Simon’s probably taken a fixed cost of salary and direct expenses but not included the lost opportunity costs that result from a new hire failure.

At this point you probably might discount my own research as being inflated, if I included it here, so let me point to Brad Smart’s book “Topgrading” ,as evidence, where he wrote that his research into new hire failure could amount to 24 times the salary. Much of these come from lost opportunities which, depending upon position, include lost sales, projects not met and so on

I thought it interesting that Simon’s solutions to the problem was to ensure that the Resume (CV) was accurate and that the interview process robust. All good stuff. However, a crucial part of the process is the six months that a company spends integrating the individual into the new job. 

* 5th August 2011

I’ve recently heard suggestions that the
more interviews and hoops candidates are expected to jump through…the
better the final quality of hire. Then a similar question was asked on LinkedIn and I thought I would repeat the answer in my blog.

The proposition is WRONG 

Very sorry, but it’s wrong. Let me clarify: I have spent the last ten years talking to CEO’s about
hiring and integrating people into their firm faster and more
profitably. Asking a candidate to do more and more tests and interviews simply clouds the process. Two interviews, one assessment and a follow up meeting to negotiate terms is enough. In my experience having a new hire failure or poor hires has more to do
with the lack of interview experience by the interviewer, an inability of interviewer to assess candidates correctly and
poor integration by the business.

Interviewers training
Directors that interview people for a job do so about two or three times
a year. Hardly enough time to gain great expertise or to maintain that
ability. This may be a reason why businesses rely on more and more interviews and tests. However, again in
my experience, tests are only as good as the ability to understand the
results. (Too many people will fix on one statistic from a test and base their
choice on that as opposed to a rounded assessment).

One solution is to encourage interviewers to undergo some training
before undertaking important interviews. Then to have some experts on
the interview panel that can provide focussed views.

Cost of failed hire can be shedloads of money off the bottom line
Interestingly the COSTS of NEW HIRE FAILURE can be huge and my research
confirms Brad Smart’s research that the cost of failure can range from
10 – 24 times salary.

So if you’re hiring at a salary of $45,000, choose a multiple and see how much a new hire failure could cost your business!

Links:

• 
  http://www.youtube.com/user/stephenharvarddavis?feature=mhee

The film on Sales and Marketing questions broke the 2000 views barrier this weekend.
The series on asking and answering interviewing questions has been a great success and in particular those on sales.

In total my YouTube channel has has over 9000 views and you can access all the films HERE
So for those that missed “Sales and Marketing Interview Questions” here’s another chance and more films are being planned
 

Sales and Marketing interview questions
www.stephenharvarddavis.com

There’s nothing more energising than success and nothing more tiring when things aren’t going well.

Last week I was speaking to one of my favourite friends… John Donnelly.
Now for those that don’t know John he’s one of the sharpest tools in any business toolbox. He lives in Spain where high level business people fly in to ask his advice and fly out again after a few glasses of sangria. We speak on SKYPE, as do many of his clients, and his wicked sense of humour has me regularly injuring myself when falling helplessly off my office chair.

John was reviewing one of my latest video-blog films and made some great suggestions on improving the final result. Everything he said was correct but it meant doing the film again! No problem, the result will be better and I’m energised to re-film it and send him the final (Director’s) cut.

In six months time…
On the other hand I feel sorry for another friend that’s going through a difficult time. Her new team is having great success and is delivering a first class product. As a result, however, is continually being pressured by others to produce more and more. They do this by focussing on the small areas that could be done better and just offer criticism whilst ignoring the excellent work of the project as a whole.

The result is that my friend has decided to leave and within six months will probably be giving in her notice. Having come to this decision she is finding that her tiredness has disappeared, she has a more relaxed attitude to problems at work and is becoming increasingly disengaged. In the meantime her boss keeps telling her “I don’t know what we’d do without you!”

He’s about to find out and at a most inconvenient time, I should guess. 

I’m often asked how to restructure a sales team to make them more profitable faster and how to identify and avoid recruiting order takers that eat up valuable management time.
So here’s a video I’ve uploaded on the topic and hope you find it useful

Hiring salespeople, avoiding ordertakers

I’ve been struck in recent months by the number of products being offered for improving or developing a persons personal “brand” or “image”.

There’s a profusion of courses, books and CD programmes that promise instant impact with those you meet and lead, career success and, of course, instant riches by creating the “right impression”, “instant respect” or being seen in the right places.

Now, don’t get me wrong, I’m not saying that these things aren’t important. It’s only an idiot who thinks that dress, image and an ability to communicate aren’t vital to one’s career. Indeed it’s only a few days ago that I spent some time persuading an aspiring manager that having the 007 ringtone on his mobile might not be creating the best corporate image.

I’m also a fan of trainers who train people to describe themselves and what they do in a more succinct statement than some of the sermons we have to suffer at networking meetings. Actually I subscribe to the rule that an “elevator pitch” that’s greater than 35 words is a waste of the listener’s and speaker’s time.

However, I feel sorry for those that buy these programmes simply as Pollyfiller for the chip on their shoulders or who believe that it will produce instant and lasting results. One book isn’t enough to change a person overnight from a boring fart to a sparkling raconteur. What it can do is to make the person aware of the improvements they can make with effort.

I agree with a well known founder of a social media network who recently said to a group of delegates at a conference on the topic of self-wealth programmes, “Remember, no-one’s interested in making YOU rich!”

Recently I’ve been asked “How do I cope with office politics” from a number of executives who are finding that arguments over strategy are becoming more common during the financial difficulties. They have been asking me for some tactics for managing conflict.

In this video I talk about some of the reasons that conflict occurs between colleagues and sobordinates and look at some of the tactics that cen be used to manage it. It’s a small, but essential, part of my executive mentoring programme and also a topic visited in my new conference keynote “You’re Here…But How To Get There?”

Surviving Office Politics + Conflict

I’m not a fan of Lord Sugar but one has to admire his ability to generate controversy. His article in the Daily Telegraph where he says that networking events are a waste of time and only profit the organisers has certainly stirred up a hornets nest of comment within my network.

Lord Sugar wrote:
“I am sick and tired of hearing people asking what to do, going to networking meetings and seminars expecting to glean some gems of wisdom. These events are money-making exercises and benefit one party and one party only: the organiser.

As usual he’s has managed to polarise opinion with networking organisers, thinking he’s talking nonsense and others who think that he’s right. For my part I feel both have a valid opinion. For my part and, this is where I agree with Sugar, I avoid networking groups that give a piss poor product, and unfortunately there are too many of them!

Too often people are invited to a networking meeting without any idea of who else is attending and with no one to manage introductions. Time is wasted listening to sponsors and the organiser promoting their own business and when the speaker does satnd up it’s an anticlimax of mediocrity. However a well run event will always stand out from the crowd.

The rest of Sugar’s article talks about being self-reliant and in this I hope that his fee for writing the article was huge because it’s had the desired affect of generating discussion.