The current dispute between British Airways and the cabin crews must pose concerns as to the ability of the airline to develop a positive working relationships in the future between the airline and its staff.

Whilst there is no doubt that British Airways is looking to cut costs and ensure that the airline is able to compete with its rivals one must consider that British Airways must either break the union or potentially become a shadow of its previous self.

The problem with either result is the potential ill feeling felt by both sides at the end of the dispute. A recovery of morale, trust and mutual support could take many years to achieve. During this time passengers may well opt to travel with rival carriers and thus leaving BA with the long-term potential of becoming the UK’s Pan Am!

The Airline would do well to start planning how they might achieve a recovery of morale, professional working and team-building prior to the end of the dispute. To spend time congratulating itself on any real or imaginary victory over the union could well be too late. 

Maria has been at her new company for a month and seems to have settled in well, although her team have some reservations around issues of trust. They see her as being self-promotional as opposed to a “team advocate”.

Over this last few days Maria has been working with the CEO and Sales Director to look at restructuring teams. With the drop in sales resulting from the depression certain posts are now seen as being redundant. Maria is advising on how this can best be done and a strategy for implementation.

Some sales teams will disappear altogether and some will be merged into others. The first announcements will be made towards the end of next week. The objective is to have the new teams in place for early next year after a staff consultation period.

To prepare the necessary paperwork Maria has chosen to work with two of her more junior team members. Her assistant managers are wondering why this is the case and if there is a “hidden agenda” to Maria’s actions.