There are many occasions when I observe teams that are dysfunctional and not producing the results anticipated. So it was a delight to have experienced first hand a team that through great management, understanding of what needed to be done and an ability, of the whole team, to explain to outsiders what was happening.

A Great Team
Not for the first time (Two years ago I dislocated my shoulder) I find myself in complete admiration for the doctors, nurses and assistants in the UK’s National Health Service. Last week my Mother suffered a heart attack and had to be rushed into hospital. For relatives under such circumstances it’s a frightening time for the patient and an anxious time for relatives.

From the motorbike paramedic to arrive first, to the ambulance crew, A&E staff and cardiac recovery team at the Royal Glamorgan Hosptal everyone worked in calm, professional and well rehearsed precision. As a result my Mother is still poorly but out of danger.

Business could profit from studying the technique
Business could profit from taking lessons in the training, management and delivery of the service that our professional medical teams deliver to their customers.
So it’s a Thank You from me