I was talking to a friend and business owner over the weekend about his team productivity and the process that allows team productivity to fall when times are uncertain.

It’s most often observed during the early stages of change or during an M&A when rules are about to change and become unclear. It’s made more noticeable when management reduce communication because there’s “nothing to say”. The problem is that everyone else, team members that is, ate having their say. Around the coffee machine, in corridor meetings and outside of work. The result is that productivity falls, sales reduce and projects are put on hold until the uncertainty is removed.

It’s NOT an option
I told my friend that to “Say nothing because there wasn’t anything to say” is NOT an option. This increases the sense of uncertainty at a time when people are looking for direction. It is possible to point out to team members that the way ahead is unclear EXCEPT for the fact that sales are still required, increased efficiency needed and that meeting targets will still be expected.

This afternoon he telephoned to say that after briefing his team, corridor meetings had significantly reduces and one team member said “Even though things aren’t clear thanks for reminding us what’s important”

This entry was posted on Monday, September 10th, 2012 at 2:04 pm and is filed under Performance Management.