I was talking to a Chief Executive yesterday about his team efficiency and he wasn’t surprised when I told him that almost everything at work, workstations, business processes, team personnel is often so poorly designed that it actually harms productivity.
Who gets most attention to help them?
I told him of some research done by the Jensen Group some time ago that asked a large group of people
- Which group consistently gets the most attention paid to simplifying things for them?
Answer: 85% said Senior Executives
- Which group consistently gets the least attention paid to simplifying things for them?
Answer: 85% said the Workforce
Naturally he asked me for some solutions and one that I gave him was to insist that whenever a new process or step is introduced into the workplace that the designer has to identify one that needs to be removed.