Business with built-in inefficiency

I was talking to a Chief Executive yesterday about his team efficiency and he wasn’t surprised when I told him that almost everything at work, workstations, business processes, team personnel is often so poorly designed that it actually harms productivity.

Who gets most attention to help them?
I told him of some research done by the Jensen Group some time ago that asked a large group of people

  • Which group consistently gets the most attention paid to simplifying things for them?
    Answer: 85% said Senior Executives
  • Which group consistently gets the least attention paid to simplifying things for them?
    Answer: 85% said the Workforce

Solutions:
Naturally he asked me for some solutions and one that I gave him was to insist that whenever a new process or step is introduced into the workplace that the designer has to identify one that needs to be removed.

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